DELIVERY POLICY

We offer next day delivery as standard to all orders placed before 3pm.

Our delivery policy is as follows:

UK
(England, Scotland & Wales excluding Scottish Highlands, Islands and Northern Ireland)

Order Value Service Delivery Charge
Under £75 Next Day, Tracked £5.99
Over £75 Next Day, Tracked FREE
Any Saturday, Tracked £12.00

Prices are exclusive of VAT

Order Deadline
Next day delivery applies to all orders placed before 3pm Monday to Thursday. Orders placed before 3pm on Friday will be delivered on Monday.

Order Tracking
All of our orders are sent by courier on a reliable next day delivery. Standard size parcels are sent by DPD on a fully trackable service. Irregular items, including door locks sent in tubes will be sent by an alternative courier on a next day service.

Scottish Highlands, Islands and Northern Island
These areas will be charged at the same rate as England, Scotland and Wales but delivery may take longer. In most cases this will be 2 – 3 working days. We will notify you in the unlikely event that your delivery time will exceed 3 working days.

All Other Areas (incl. overseas) 
Please give us a call on +441634 717400 or email us at [email protected] with your order details. We will then discuss options with you to find the best courier service and price for your order.

Delivery delays can occasionally occur.

RETURNS POLICY

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them, this includes keeping any protective packaging intact. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • Any goods which are not returned in a reasonable state, including any products that have obtained scratches, dents or chipped paint

For more information contact: [email protected]

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